Shipping & Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition you received it, with the original packaging intact.

Several types of goods are exempt from being returned:

Opened or partially consumed canned products
Gift cards
Downloadable or digital products

We require proof of purchase (order number or receipt) for all returns.

Refunds

Once your return is received and inspected, you will be notified by email about the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original payment method within a certain number of business days.

Late or Missing Refunds

Check your bank account again.
Contact your credit card company — it may take a few days for the refund to post.
Contact your bank, as processing times vary.

If you have done all this and still have not received your refund, please contact us at contact@aquagourmet.us.

Sale Items

Only regular-priced products may be refunded. Sale or promotional items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, email us at contact@aquagourmet.us and ship your product to the address below.

Gifts

If marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return.
If not marked as a gift, refunds will be issued to the original purchaser.